At Royal Palm Resort & Spa our main priority is the health, safety, and well-being of our guests and employees. Therefore, we are strictly following the guidelines of the World Health Organization and the local authorities in regards to the evolution of the coronavirus (COVID-19) worldwide.
Given the exceptional circumstances, the Hotel may be forced to limit some of the services offered.
DECREE LAW 17/200, OF 29TH OCTOBER
To maintain the archipelago’s low incident rate for the pandemic and guarantee the sustainability of our tourist activity, all visitors over the age of six who are not arriving from Canary Islands must present a certificate that is officially recognised by the healthcare authorities to show that they have tested negative for active COVID-19 infection in the past 72 hours.
This certificate will be required to check in this and any other tourist accommodation in the islands. You may show a digital or hard copy of it and it must contain the date and time the test was taken, the identity of the individual taking it, the laboratory responsible for verification and the nature of the laboratory, and the negative result.
This certificate will not be required for non-residents who show proof (in the form of a travel document) that they have been in Canary Islands territory for the 15 days prior to the date they are checking into this tourist accommodation and that they have not had any symptoms of COVID19 during that time.
Canary Islands residents must show proof that they are such and declare, under their own responsibility, that they have not left Canary Islands in the 15 days prior to arriving at this establishment and that they have not had any symptoms of COVID-19 during that time.
This tourist accommodation will deny entry to anyone who does not comply with the above conditions.
You must download the RADAR COVID contagion notification app and keep it enabled on your mobile during your stay in the islands and for the 15 days immediately following your return to your place of origin.