SUSTAINABILITY REPORT 2018/19
1. ABOUT THIS REPORT
It is a pride for Royal Palm Resort & Spa to have a Sustainability Report on the activity carried out at the hotel. This is intended to inform our stakeholders about our performance in terms of sustainability, in addition to serving as a basis to increase our commitment in a real and responsible way.
It is our obligation to prepare an annual report that includes the work carried out for sustainability. This edition analyzes the years 2018 and 2019.
2. PROJECTS AND OBJECTIVES
2.1. RELEVANT ACTIONS OF 2019
The following table shows the most relevant actions regarding sustainability carried out during the years 2018 and 2019, accompanied by a brief description. Being our first report, we do not have an evaluation of compliance with objectives. On the other hand, the following reports will have an evaluation of compliance with the objectives of the previous year, together with the commitment of objectives to be fulfilled for the following year.
Improve operations in the Hotel: Improvement in the internal operability of the Hotel in relation to the communication between reception-floors-maintenance groups through the Noray system.
Expansion of the gastronomic offer for celiac people: New products suitable for people with celiac disease have been added, with the aim of increasing their choice.
Ecological buffet: We have reduced the plastic in the buffet, put jam dosers and purchase products in big stack packs.
Single use items: The single-use items are, in a 90% recyclable (glass and paper cups).
Purchasing Policy: Fruits and vegetables are purchased from local suppliers. No items are purchased in closed season and seasonal items are prioritized (cheese, fish, beer, eggs, etc.).
Collaboration with NGOs: Through donations from our clients, it collaborates every year with an NGO. This collection is intended for disadvantaged children in Uganda.
2.2. CURRENT ACTIONS
- Change of amenities to recycled products (bamboo, wheat straw, Flow pack PLA).
- Digital labels in the buffet to remove the plasticized paper signs.
2.3. 2020 OBJECTIVES
By 2020, the Royal Palm Resort & Spa has set out to achieve at least 50% of the following objectives
- Communicate to clients the main sustainability indicators.
- Enable hammock area for disabled people with reduced mobility.
- Get the renewal of the certification of quality standards Q and SICTED.
- Achieve Travelife GOLD certification on sustainability in hotels and accommodation.
- Increase the gastronomic offer of local products.
- Continue with our collaboration with local NGOs through donations from clients and / or staff.
- Continue with employee training in sustainability.
3. DIALOGUE WITH STAKEHOLDERS
3.1. RELATIONSHIPS WITH CUSTOMERS
A. CUSTOMER SATISFACTION
To be able to collect customer feedback, they are provided with a form in which they can assess the different aspects of their stay. With this data, statistics are prepared that allow us to identify our strengths and those in which we need to implement improvement actions.
B. SOCIAL NETWORKS
The Royal Palm Resort & Spa maintains its Facebook social network profile. There, very varied topics are shared, from activities developed in the Hotel, to events that will take place. Currently the page has 7563 followers.
3.2. RELATIONS WITH THE LOCAL COMMUNITY
The Royal Palm Resort & Spa, in its commitment to the development of the local community in which it carries out its activity, included in its Sustainability Policy, works with the following principles:
A. INCORPORATION OF LOCAL WORKERS
This principle is implemented through a clear commitment to incorporate, preferably, people from the locality where the hotel is located.
B. ACQUISITION OF PRODUCTS AND SERVICES FROM LOCAL SUPPLIERS
In addition to the above, the Royal Palm Resort & Spa is committed to the acquisition of products and services from local suppliers, in order to generate wealth in the local community. This has another important positive impact, and this is how we reduce our carbon emissions from logistics.
4. OUR COMMITMENT TO THE SOCIETY
Canarias Turística 2000 recognizes that people are the engine of their activity and that, as such, it is their responsibility to ensure their care.
4.1. COMMITMENT TO WORTHY WORK
One of the main concerns of the Royal Palm Resort & Spa is the satisfaction of its employees. As the basis of the hotel activity, an adequate working environment for workers will be directly reflected in customer service.
Thus, regardless of the safety, health and ergonomic measures that are required by law and by principles to comply, the Royal Palm Resort & Spa has implemented two measures that undoubtedly contribute to improving job satisfaction:
WELCOME MANUAL FOR NEW EMPLOYEES
Each new employee, upon his incorporation, is provided with a Welcome Manual where he is informed about the company, the facilities, what he may or may not do, in order to have a clear vision of the place to which is incorporated. This removes the unpleasant initial uncertainty, and brings security and comfort.
MAILBOX OF COMPLAINTS AND SUGGESTIONS
In order to obtain information about employee concerns, a Complaint and Suggestion Box has been installed. With the collection of these data, the Management can more effectively direct measures to improve the working environment.
5. OUR COMMITMENT TO THE ENVIRONMENT
5.1. RESPONSIBLE WASTE MANAGEMENT
One of the pillars of the new environmental management is the implementation of a responsible management procedure for the waste produced in the hotel.
This management begins with the installation of separate waste collection containers by the common areas of the hotel and inside the different producing departments. Subsequently, the waste managers are withdrawn, according to their typology. In order to improve in each exercise, the Royal Palm Resort & Spa is working on recording the amount of waste of each type that is produced.
5.2. ENERGY EFFICIENCY AND REDUCTION OF CO2 EMISSIONS
As a measure to increase the energy efficiency of the lighting systems, all the lamps were installed (from the beginning) by LED technology (Light-Emitting Diode). This, in addition to helping the economic sustainability of the business, contributes to the reduction of the carbon footprint.
The lamps that are removed, are managed as waste electrical and electronic equipment (WEEE), being collected by an authorized manager.
Due to modern, automated facilities, modern machinery and devices that have programming systems and self-control systems there is little possibility of saving water, energy and chemical products, since their consumption depends, above all, on the hotel occupation and weather conditions.
Only with constant training of personnel regarding the environment and preventive maintenance can save on water, energy and chemicals and reduce the environmental impact.
Also the information and communication to the guest for a more direct participation in the protection of the environment and value the actions of the establishment.
The key aspect to be able to operate in a sustainable way is the implementation of a quality management system that involves procedures and technical instructions and monitoring them, in all areas of the establishment.